Privacy Policy – Kuwait Mart
At Kuwait Mart, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data in accordance with applicable laws and regulations in the State of Kuwait, including guidelines issued by the Communication and Information Technology Regulatory Authority (CITRA) and general e-commerce and consumer protection standards.
1. Information We Collect
A. Account Information
- Full name
- Email address
- Mobile number
- Delivery address
B. Order Information
- Product details
- Payment status
- Shipping and delivery information
C. Technical Information (Automatically Collected)
- IP address
- Browser type and device information
- Cookies and similar technologies
- Visited pages and session data
2. How We Use Your Information
- To process and complete your orders.
- To communicate with you regarding your orders or inquiries.
- To improve user experience and enhance website performance.
- To comply with legal and regulatory obligations in Kuwait.
3. Sharing Your Information With Third Parties
We may share your information with trusted third parties when necessary:
- Payment service providers: To process and verify online payments via KNET, Visa, MasterCard, or other approved payment partners.
- Shipping and delivery companies: To deliver your orders safely and efficiently.
- Suppliers: When the product requires direct handling, shipping, or warranty services by the supplier.
- Technical service providers: Such as hosting services, security systems, and analytics tools.
- Governmental and regulatory authorities: Only when legally required or upon receiving an official request from a competent authority within the State of Kuwait.
We do not sell or trade your personal information under any circumstances.
4. International Data Transfers
Your data may be stored or processed on servers located outside Kuwait, depending on the service providers we work with. In such cases, we ensure the use of reputable providers that apply internationally recognized privacy and security standards.
5. Data Retention
We retain your information only for the period necessary to fulfill the intended purposes or as required by law:
- Order-related data: Up to 5 years for accounting, documentation, and consumer protection purposes.
- Account data: As long as your account remains active or until you request deletion.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and improve website functionality. Cookies may be used to:
- Remember your selected language.
- Store user preferences.
- Analyze website performance and usage patterns.
You may disable cookies from your browser settings if you prefer.
7. Your Rights
Under applicable regulations, you have the right to:
- Request a copy of your personal data.
- Request correction or updating of your information.
- Request deletion of your data when it is no longer needed.
- Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at:
8. Data Security
We implement a range of technical and administrative measures to protect your information, including:
- SSL encryption for secure browsing.
- Firewalls and intrusion-prevention systems.
- Restricted access to customer data based on job roles.
9. Children’s Privacy
Our services are not intended for children under 13 years old, and we do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any modifications will be posted on this page along with the date of the latest update.
11. Contact Us
If you have any questions regarding this Privacy Policy, feel free to contact us:
- Email: [email protected]
Last Updated: 2025
