Return & Exchange Policy – Kuwait Mart

At Kuwait Mart, we strive to provide a great shopping experience and fair, flexible service. This policy explains the conditions and rights related to returning or exchanging products.

1. Return & Exchange Period

Customers have the right to return or exchange a product within 14 days from the date of receiving the order.

2. Conditions for Accepting a Return or Exchange

• The product must be in its original condition and unused.
• All labels, accessories, and original packaging must be included.
• Products showing signs of use or opening will not be accepted.
• The invoice or order number must be provided to complete the process.

3. Non-Returnable Products

For safety and hygiene reasons, or due to the nature of certain items, the following products cannot be returned or exchanged:

• Personal care products.
• Perfumes.
• Underwear and intimate items.
• Opened or used products.
• Products purchased under “Final Sale” promotions if clearly stated as non-returnable.

4. Defective or Incorrect Products

If the customer receives a defective or incorrect product, it must be reported within 24 hours of delivery.

• Kuwait Mart will cover the full return shipping cost.
• Customers may choose to exchange the product or receive a full refund.

5. Products with Warranty

• Any warranty — if applicable — is provided exclusively by the official distributor or authorized service center in Kuwait.
• Kuwait Mart is not responsible for repair, replacement, or any after-sales service once the 14-day return period has passed.
• Customers will be directed to the official service provider to benefit from the warranty under their terms.

6. Refund Method

• Refunds are issued using the same payment method used during purchase.
• The refund process may take 3 to 10 business days depending on the payment provider.
• Delivery fees (if applicable) will be deducted unless the return is due to a manufacturing defect or incorrect item.

7. Return Process

1. The customer contacts customer support via: [email protected]
2. A pickup appointment will be arranged to collect the product.
3. After inspection, the product will be exchanged or refunded based on the customer’s request.

8. Contact Us

For return or exchange inquiries, please contact us at:

• Email: [email protected]

Last Updated: 2025